Keep employees & customers safe

Worker and Customer Protection

Guidelines for non-healthcare industries

These recommendations are for employees and employers in non-healthcare industries that remain open for business during the COVID-19 pandemic. Businesses should review the public health orders for businesses ordered to close.

Employees who are ill or who may have been exposed to illness
  • Employees who have been in close contact with an exposed or symptomatic person (within 6 feet for at least 10 minutes) should not report to work and should self-quarantine.

  • Employees experiencing fever or COVID-19 symptoms should stay home and follow the directions for self-isolation, which include advice on when to contact a health care provider.

  • Employees should wear non-medical masks, and customers should be encouraged to do so as well.

  • Place posters that encourage staying home when sick, cough and sneeze etiquette, and hand hygiene at the entrance to your workplace and in other workplace areas where they are likely to be seen.

  • Maintain a six foot radius from both employees and customers to reduce risk of transmission. Place signs or use other methods throughout your business that encourage social distancing by employees and customers.

  • Have ample supplies of hand sanitizer on hand for your employees, and consider offering customers a squirt of hand sanitizer after a transaction.


Environmental cleaning

  • Perform routine cleaning and disinfecting of frequently touched surfaces by customers and employees such as counters, registers, and door handles, workstations, countertops and doorknobs. If possible in your workplace, clean between each individual customer.

  • Use the cleaning agents that are usually used in these areas, and follow the directions on the label.

  • Provide disposable wipes so that commonly used surfaces (for example, doorknobs, keyboards, remote controls, desks, grocery carts, etc.) can be wiped down by employees before each use, and by customers, if possible


More tips on social distancing and customer service

  • Create practices that encourage rapid service and reduce customer wait times.

  • Consider pre-packaging goods to limit product handling.

  • Limit customer handling, touching, smelling, and sampling of products prior to purchase.

  • Adopt practices that encourage line management and reduce wait time for customers.

    • Some businesses may encourage customers to wait outside (with ample social distancing) through management of queuing or text system, that allow for customers to wait for their purchase away from a line of customers or in the relative safety of a car in a parking lot.

    • Some businesses may use methods like tape on the floor to maintain a social distancing radius of six feet in places where customers line up.

  • It’s important to remember that lots of people at this point may have been exposed to COVID-19, but they still need to be out to get the essential goods and services you provide. The virus is not anyone’s fault, and there are ways to protect yourself.
  • Wear a mask and gloves at work.
  • Clean hands often:
    • Use soap and water and wash for 20 seconds. Soap and water definitely should be used if hands are visibly dirty.
    • Alcohol-based hand sanitizer containing at least 60% alcohol may be used after customer interactions, but should not replace washing hands often with soap andwater.
  • Avoid touching products or surfaces that customers touch, as much as possible.
  • Stay home if you have symptoms of COVID-19, or have been in close contact with someone who has symptoms. See the Isolation and Quarantine directions to learn how.