Short-term rentals

Updated June 2, 2020.

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IF THERE IS A CONFIRMED CASE OF COVID-19 AMONG GUESTS OR EMPLOYEES

  • The owner/manager must notify and cooperate with their local public health agency on next steps.

  • Local public health agency contacts can be found here.

  • Outbreak guidance for non-healthcare facilities can be found here.

Rental space

  • Provide hand sanitizer and/or soap and water that is easily accessible to guests upon arrival and during their stay. 

  • Provide cleaning and/or disinfecting products for guests to use, along with instructions.

  • In alignment with the CDC Guidelines, wait 24 hours before entering the property for cleaning. If 24 hours is not feasible, wait as long as possible. 

  • Remove shared soft objects that are difficult to regularly clean if possible (i.e. extra throw blankets, decorative pillows, or other soft objects).

  • Post signage for employees and guests on good hygiene and other sanitation practices

Owners are responsible for ensuring that the property is properly cleaned and sanitized between guests. Consider the following:

  • Create a thorough cleaning checklist for each property to help ensure completion and keep records.

  • If guests clean the property themselves, implement additional disinfection afterward.

  • Follow, or if contracting with a cleaning service ensure that they are following, CDC Disinfecting Guidelines.

  • Wear/provide appropriate personal protective equipment (PPE) for people who are cleaning.

  • Prevent cross-contamination by using specific equipment in specific areas (bedroom, bathroom, kitchen).

  • Ventilate the property during and after cleaning.

  • All shared linens, blankets, cloth napkins, and other fabric items must be washed between guests.

  • When possible, perform temperature checks and monitor symptoms in employees, logging all results. Refer symptomatic employees to the Colorado COVID Symptom Support tool (Additional Guidance). Encourage sick employees to stay home.

Owners/managers

  • Maintain at least 6 feet of distance, and wear a face covering during any interactions with guests, staff, local community (i.e. check in/out).

  • Consider minimizing these interactions by implementing no-contact check-in procedures.

  • Avoid scheduling back-to-back stays (schedule at least 24 hours between guests) to ensure time for proper cleaning and disinfecting.

  • Provide generous and flexible cancellation policies so that if guests start experiencing symptoms, they can cancel.

  • Ensure guests are not present at the time of any maintenance or cleaning.

  • Routinely check data and guidance in the counties and communities where you own property. Defer to any local guidelines restricting or prohibiting travel for out-of-state or out-of-community guests, and promptly adjust reservations accordingly.

  • Clearly communicate with guests regarding your cleaning and disinfecting steps.

  • Notify guests that it is standard in Colorado to wear cloth masks in public – consider providing clean masks for guests.

  • Collect all guests’ contact information and be prepared to support local public health contact tracing efforts if exposures occur.

Guests

  • Guests are encouraged to take their shoes off when entering the property.

  • Guests should wash their hands frequently with soap and water and/or use hand sanitizer.

  • Guests are required to wear face coverings in public throughout Colorado. (Mandatory Statewide Mask Order)

  • Guests should maintain physical distancing of at least 6 feet from people not in their group/ household while in Colorado.

  • Guests must cancel their stay if they are sick or have been in close contact with someone who is sick with COVID-19 symptoms in the 14 days before their stay.