Safer at Home: Retail

 

 

 

 

 

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Curbside pick-up and delivery: April 27  

Worksites
  • Continue or begin operating with curbside pick-up/delivery only (e.g., bank tellers operate drive-thru service only)

  • Elevate and increase frequency of cleaning practices, including sanitization of high touch areas (Additional Guidance)

  • Restrict return policy to only items that can be properly sanitized prior to re-selling 

  • Conduct daily temperature checks and monitor symptoms in employees, logging all results.  Refer symptomatic employees to the CDPHE Symptom Tracker (Additional Guidance)

  • Contactless signatures for deliveries

  • Post signage for employees and customers on good hygiene and other sanitation practices

  • Provide a staging area outside for hands-free pick-up

 
Employees
  • Provide guidance and encouragement on maintaining 6-foot distancing between employees

  • Wear gloves and face coverings or masks during customer interactions and whenever possible during other work activities  (Additional Guidance)

  • Encourage virtual payments and minimize exchanges of debit/credit and identification cards except as required by law

  • Encourage frequent breaks to wash hands

  • Require employees to stay home when showing any symptoms or signs of sickness

  • Provide PPE for employees who are managing deliveries, returns, etc.

 
To protect customers
  • Implement 6-foot distancing measures (i.e., marked space in check-out lines) 

Open with restrictions:
May 1

Worksites 
  • Open at 50% capacity and/or at a capacity that enables the retailer to: 

    • maintain 6-foot distancing between customers and employees, 

    • effectively symptom monitor employees,

    • provide face coverings or masks and gloves to employees, and 

    • ensure ability to adequately clean and sanitize both back-room and retail spaces - if unable to meet this requirements, continue operating with curbside pick-up / delivery only

  • Install protective plexiglass screens at checkout counters

  • Provide dedicated in-store visit hours for people at higher risk of severe illness from COVID-19, as possible

  • Post signs at entrances notifying customers to STOP if they are sick and ask them not to enter store

  • Restrict return policy to only items that can be properly sanitized prior to re-selling

  • Conduct daily temperature checks and monitor symptoms in employees, logging all results. Refer symptomatic employees to the CDPHE Symptom Tracker (Additional Guidance)

  • Increase the availability of hand sanitizer, wipes and cleaning of frequently touched surfaces (including baskets/carts) for both employees and customers

  • Disallow sampling and customers access to bulk-bin options

  • Apply floor decals in cashier and queuing areas to establish safe waiting distance 

  • Close public seating areas

  • Establish one-way traffic flow through aisles 

  • Continue contactless signatures for deliveries

  • Post signage for employees and customers on good hygiene and other sanitation practices

 
Employees  
  • Provide guidance and encouragement on maintaining 6-foot distancing between employees

  • Wear gloves and face coverings or masks during all customer interactions and whenever possible during other work activities

  • Continue to encourage virtual payments and minimize exchanges of debit/credit and identification cards except as required by law

  • Encourage frequent breaks to wash hands

  • Require employees to stay home when showing any symptoms or signs of sickness

 
To protect customers
  • Implement 6-foot distancing measures (i.e., marked space in check-out lines) and use signage to encourage distancing while in the store

  • Create signage encouraging people at higher risk of severe illness from COVID-19 to refrain from shopping outside of dedicated hours set aside for those who are at higher risk of severe illness from COVID-19

  • Create signage to encourage the use of face coverings or masks and gloves 

  • Make supplies available for customers to participate in sanitizing surfaces and touched objects

This guidance is for:
  • Appliance stores

  • Customer-facing financial institutions

  • Thrift shops

  • Apothecaries

  • Vape and cigar shops (for retail only, not on-site consumption)

  • Craft stores

  • Sporting goods retailers

  • Boutiques

  • Motor vehicle dealerships

  • Liquor stores

  • Marijuana dispensaries

  • Large retail, department, discount, or outlets stores, provided that the entrance/exit opens to the outdoors and not an indoor common hallway

 

This guidance is not for:
  • Indoor malls