Safer at Home: Retail

 

 

 

 

 

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 Find the capacity limits for each county dial level.

IF THERE IS A CONFIRMED CASE OF COVID-19 AMONG CUSTOMERS OR EMPLOYEES

  • The worksite must notify and cooperate with their local public health agency on next steps.

  • Local public health agency contacts can be found here.

  • Outbreak guidance for non-healthcare facilities can be found here.

Worksites

Curbside pick-up and delivery

  • Continue or begin operating with curbside pick-up/delivery only (e.g., bank tellers operate drive-thru service only)

  • Elevate and increase frequency of cleaning practices, including sanitization of high touch areas (Additional Guidance)

  • Restrict return policy to only items that can be properly sanitized prior to re-selling 

  • Conduct daily temperature checks and monitor symptoms in employees, logging all results.  Refer symptomatic employees to the Colorado COVID Symptom Support tool. (Additional Guidance)

    • Best practice is to implement a temperature check station at the entrance to the business. If this is not feasible, employee will check for symptoms at home and report symptoms either electronically or on paper per the system created by the business

  • Contactless signatures for deliveries

  • Post signage for employees and customers on good hygiene and other sanitation practices

  • Provide a staging area outside for hands-free pick-up

 

Open with restrictions

  • Open at 50% capacity and/or at a capacity that enables the retailer to:

    • maintain 6-foot distancing between customers and employees,

    • effectively symptom monitor employees,

    • provide face coverings or masks and gloves to employees, and

    • ensure ability to adequately clean and disinfect both back-room and retail spaces - if unable to meet this requirements, continue operating with curbside pick-up / delivery only

  • Install protective plexiglass screens at checkout counters

  • Provide dedicated in-store visit hours for people at higher risk of severe illness from COVID-19, as possible

  • Post signs at entrances notifying customers to STOP if they are sick and ask them not to enter store

  • Restrict return policy to only items that can be properly sanitized prior to re-selling

  • Conduct daily temperature checks and monitor symptoms in employees, logging all results. Refer symptomatic employees to the Colorado COVID Symptom Support tool (Additional Guidance)

  • Increase the availability of hand sanitizer, wipes and cleaning of frequently touched surfaces (including baskets/carts) for both employees and customers

  • Disallow sampling and customers access to bulk-bin options

  • Apply floor decals in cashier and queuing areas to establish safe waiting distance

  • Close public seating areas

  • Establish one-way traffic flow through aisles

  • Continue contactless signatures for deliveries

  • Post signage for employees and customers on good hygiene and other sanitation practices

Employees

Curbside pick-up and delivery

  • Provide guidance and encouragement on maintaining 6-foot distancing between employees

  • Wear gloves and face coverings or masks during customer interactions and whenever possible during other work activities (Additional Guidance)

  • Encourage virtual payments and minimize exchanges of debit/credit and identification cards except as required by law

  • Encourage frequent breaks to wash hands

  • Require employees to stay home when showing any symptoms or signs of sickness

  • Provide PPE for employees who are managing deliveries, returns, etc.

 

Open with restriction

  • Provide guidance and encouragement on maintaining 6-foot distancing between employees

  • Face coverings are required to be worn in all public indoor spaces unless it would inhibit the individual’s health.

  • Appoint one employee per shift to monitor staff and public for adherence to safety measures

  • Continue to encourage virtual payments and minimize exchanges of debit/credit and identification cards except as required by law

  • Encourage frequent breaks to wash hands

  • Require employees to stay home when showing any symptoms or signs of sickness

To protect customers

Curbside pick-up and delivery

  • Implement 6-foot distancing measures (i.e., marked space in check-out lines)

 

Open with restrictions

  • Implement 6-foot distancing measures (i.e., marked space in check-out lines) and use signage to encourage distancing while in the store

  • Create signage encouraging people at higher risk of severe illness from COVID-19 to refrain from shopping outside of dedicated hours set aside for those who are at higher risk of severe illness from COVID-19

  • Face coverings are required to be worn in all public indoor spaces  unless it would inhibit the individual’s health

  • Create signage to require the use of face coverings or masks and gloves

  • Make supplies available for customers to participate in disinfecting surfaces and touched objects

This guidance is for:
  • Appliance stores

  • Customer-facing financial institutions

  • Thrift shops

  • Apothecaries

  • Vape and cigar shops (for retail only, not on-site consumption)

  • Craft stores

  • Sporting goods retailers

  • Boutiques

  • Motor vehicle dealerships

  • Liquor stores

  • Marijuana dispensaries

  • Large retail, department, discount, or outlets stores, provided that the entrance/exit opens to the outdoors and not an indoor common hallway

 

This guidance is not for:
  • Indoor malls