Retail

 

 

 

 

 

/sites/covid19/files/styles/flexslider_full/public/images/retail_-banner.jpg?h=9c872f04

 Find the capacity limits for each county dial level.

IF THERE IS A CONFIRMED CASE OF COVID-19 AMONG CUSTOMERS OR EMPLOYEES

  • The worksite must notify and cooperate with their local public health agency on next steps.

  • Local public health agency contacts can be found here.

  • Outbreak guidance for non-healthcare facilities can be found here.

This guidance is for:
  • Appliance stores
  • Customer-facing financial institutions
  • Thrift shops
  • Sporting goods retailers
  • Apothecaries
  • Vape and cigar shops (for retail only, not on-site consumption)
  • Craft stores
  • Small scale indoor markets
  • Indoor malls
  • Boutiques
  • Motor vehicle dealerships
  • Liquor stores
  • Marijuana dispensaries
  • Large retail, department, discount, or outlets stores, provided that the entrance/exit opens to the outdoors and not an indoor common hallway

Worksites

Curbside pick-up and delivery

  • Continue or begin operating with curbside pick-up/delivery only (e.g., bank tellers operate drive-thru service only).

  • Elevate and increase frequency of cleaning practices, including sanitization of high touch areas. (Additional Guidance)

  • Restrict return policy to only items that can be properly sanitized prior to re-selling .

  • Conduct daily temperature checks and monitor symptoms in employees, logging all results.  Refer symptomatic employees to the Colorado COVID Symptom Support tool. (Additional Guidance)

    • Best practice is to implement a temperature check station at the entrance to the business. If this is not feasible, employee will check for symptoms at home and report symptoms either electronically or on paper per the system created by the business.

  • Contactless signatures for deliveries.

  • Post signage for employees and customers on good hygiene and other sanitation practices.

  • Provide a staging area outside for hands-free pick-up.

Open with restrictions

  • Critical and non-critical retail may open at capacity determined by the county’s current dial level: 

    • Level Green - Protect Our Neighbors: 50% of the posted occupancy limit50%

    • Level Blue - Cautious: 50%

    • Level Yellow - Concern: 50%

    • Level Orange - High Risk: 50% with increased curbside pick-up and delivery. Dedicated senior and at-risk hours encouraged.

    • Level Red - Severe Risk: 50% with increased curbside pick-up and delivery. Dedicated senior and at-risk hours encouraged.

    • Level Purple - Extreme Risk: Non-critical retail is closed for in-person services but may provide curbside pick-up and delivery. Critical retail may operate at 50% capacity but is strongly encouraged to prioritize curbside pick-up and delivery and limit in-person services to the greatest extent possible.

  • Maintain 6 feet of distancing between customers and employees.

  • Provide face coverings/masks and gloves to employees.

  • Ensure ability to adequately clean and disinfect both backroom and retail spaces.

  • Install protective plexiglass screens at checkout counters.

  • Provide dedicated in-store visit hours for people at higher risk of severe illness from COVID-19, as possible.

  • Post signs at entrances notifying customers to STOP if they are sick and ask them not to enter store.

  • Restrict return policy to only items that can be properly sanitized prior to re-selling.

  • Conduct daily temperature checks and monitor symptoms in employees, logging all results. Refer symptomatic employees to the CDPHE Symptom Support tool. (Additional Guidance)

  • Increase the availability of hand sanitizer, wipes, and cleaning of frequently touched surfaces (including baskets/carts) for both employees and customers.

  • Disallow sampling and customers access to bulk-bin options.

  • Apply floor decals in cashier and queuing areas to establish safe waiting distance. 

  • Close public seating areas.

  • Establish one-way traffic flow through aisles. 

  • Continue contactless signatures for deliveries.

  • Post signage for employees and customers on good hygiene and other sanitation practices.

Employees

Curbside pick-up and delivery

  • Provide guidance and encouragement on maintaining 6-foot distancing between employees.

  • Wear gloves and face coverings or masks during customer interactions and during other work activities. (Additional Guidance)

  • Encourage virtual payments and minimize exchanges of debit/credit and identification cards except as required by law.

  • Encourage frequent breaks to wash hands.

  • Require employees to stay home when showing any symptoms or signs of sickness.

  • Provide PPE for employees who are managing deliveries, returns, etc.

Open with restriction

  • Provide guidance and encouragement on maintaining 6-foot distancing between employees.

  • Face coverings are required to be worn in all public indoor spaces unless it would inhibit the individual’s health.

  • Appoint one employee per shift to monitor staff and public for adherence to safety measures.

  • Continue to encourage virtual payments and minimize exchanges of debit/credit and identification cards except as required by law.

  • Encourage frequent breaks to wash hands.

  • Require employees to stay home when showing any symptoms or signs of sickness.

To protect customers

Curbside pick-up and delivery

  • Implement 6-foot distancing measures (i.e., marked space in check-out lines)

Open with restrictions

  • Implement 6-foot distancing measures (i.e., marked space in check-out lines) and use signage to encourage distancing while in the store

  • Create signage encouraging people at higher risk of severe illness from COVID-19 to refrain from shopping outside of dedicated hours

  • Face coverings are required to be worn in all public indoor spaces  unless it would inhibit the individual’s health

  • Create signage to require the use of face coverings or masks and gloves

  • Make supplies available for customers to participate in disinfecting surfaces and touched objects

Frequently asked questions

  • Retail guidance and capacity limitations now encompass both non-critical and critical retail businesses. 

  • The guidance requires both critical and non-critical retail to monitor store capacity.

  • Indoor malls and markets are now categorized as retail and should follow retail guidance (as opposed to indoor events guidance).

  • In accordance with the updated dial framework, all retail businesses may operate at 50% posted occupancy under Levels Blue, Yellow, Orange, and Red.

  • All retail businesses should offer enhanced options for curbside pickup, delivery, and dedicated service hours for senior and at-risk individuals under all dial levels.

  • Non-critical retail is closed for indoor shopping under Level Purple. Non-critical retail businesses may continue curbside pickup and delivery services under Level Purple.

  • Critical retail businesses can remain open for indoor shopping up to 50% capacity under Level Purple. 

    • However, critical retail businesses are asked and strongly encouraged to scale down in-person services as much as possible and enhance options for curbside pickup, delivery, and dedicated service hours for senior and at-risk individuals at all dial levels.

  • Retail settings that provide services related to immediate physical health and safety, or that provide services essential for other essential services, are considered critical.

    • Grocery stores including all food and beverage stores.

    • Farm and produce stands.

    • Gas stations and convenience stores.

    • Marijuana dispensary (only for the sale of medical marijuana or curbside delivery pursuant).

    • Liquor stores for curbside, takeout and delivery.

    • Firearms stores.

    • Hardware, farm supply, and building material stores.

    • Establishments engaged in the retail sale of food and any other household consumer products (such as cleaning and personal care products), excluding retailers of only health and nutrition-related products (vitamins, minerals, supplements, herbs, sports nutrition, diet and energy products).

    • Establishments engaged in the sale of products that support working from home (this exclusion does not include businesses that primarily sell hobby craft supplies).

  • Libraries are considered a critical service, not a critical retail business. 

  • In accordance with the latest public health orders (PHOs), critical services provided via libraries may continue to operate as normal under all dial levels.  

  • Critical services such as libraries must comply with the guidance and directives for maintaining a clean and safe work environment issued by the Colorado Department of Public Health and Environment (CDPHE) and any applicable local health department.  

  • Critical services must comply with Distancing Requirements and all PHOs currently in effect to the greatest extent possible and will be held accountable for doing so.

  • An indoor market consists of a handful vendors selling products from individual booths or kiosks. An indoor farmers market is an example of an indoor market.

  • Large-scale events, such as a trade show hosted at a conference, should follow indoor events guidance rather than retail guidance.