Retail

Last updated May 28, 2021.

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IF THERE IS A CONFIRMED CASE OF COVID-19 AMONG CUSTOMERS OR EMPLOYEES

  • The worksite must notify and cooperate with their local public health agency on next steps.

  • Local public health agency contacts can be found here.

  • Outbreak guidance for non-healthcare facilities can be found here.

These best practices are for:
  • Appliance stores
  • Customer-facing financial institutions
  • Thrift shops
  • Sporting goods retailers
  • Apothecaries
  • Vape and cigar shops (for retail only, not on-site consumption)
  • Craft stores
  • Small scale indoor markets
  • Indoor malls
  • Boutiques
  • Motor vehicle dealerships
  • Liquor stores
  • Marijuana dispensaries
  • Large retail, department, discount, or outlets stores, provided that the entrance/exit opens to the outdoors and not an indoor common hallway

Operating guidelines

  • Encourage employees to get vaccinated against COVID-19. Consider hosting a workplace vaccination event for employees.

    • Under Colorado’s Healthy Families and Workplaces Act (HFWA), employees have a right to take paid sick leave to get a COVID-19 vaccine and recover from vaccine side effects.

  • Conduct daily temperature checks and monitor symptoms in employees, logging all results. Refer symptomatic employees to the Colorado COVID Symptom Support tool. (Additional Guidance)

  • Best practice is to implement a temperature check station at the entrance to the business. If this is not feasible, employee will check for symptoms at home and report symptoms either electronically or on paper per the system created by the business.

  • Require employees to stay home when showing any symptoms of sickness.

  • Encourage employees to wear masks during customer interactions and other work activities if they are unvaccinated. (Additional Guidance)

  • Consider requiring masks for customers.

  • Encourage frequent breaks for employees to wash hands.

  • Provide guidance and encouragement on maintaining 6-foot distancing.

  • Follow CDPHE’s cleaning guidance.

  • Offer curbside pick-up/delivery/drive-through service. Provide a staging area outside for customer pick-up.

  • Allow contactless signatures for deliveries.

  • Encourage virtual payments and minimize exchanges of debit/credit and identification cards except as required by law.

  • Provide dedicated in-store visit hours for people at higher risk of severe illness from COVID-19, as possible. Create signage encouraging people at higher risk of severe illness from COVID-19 to shop during dedicated hours.

  • Post signs at entrances notifying customers to STOP if they are sick and ask them not to enter the store.

  • Post signage for employees and customers on good hygiene and other sanitation practices.

  • Establish one-way traffic flow through aisles. 

  • Apply floor decals in cashier and queuing areas to establish safe waiting distance.