Retail

Last updated April 8, 2021.

Available languages (11/30/2020): Español | Tiếng Việt | 中文 | Soomaali | العربية 

 

 

 

 

 

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IF THERE IS A CONFIRMED CASE OF COVID-19 AMONG CUSTOMERS OR EMPLOYEES

  • The worksite must notify and cooperate with their local public health agency on next steps.

  • Local public health agency contacts can be found here.

  • Outbreak guidance for non-healthcare facilities can be found here.

This guidance is for:
  • Appliance stores
  • Customer-facing financial institutions
  • Thrift shops
  • Sporting goods retailers
  • Apothecaries
  • Vape and cigar shops (for retail only, not on-site consumption)
  • Craft stores
  • Small scale indoor markets
  • Indoor malls
  • Boutiques
  • Motor vehicle dealerships
  • Liquor stores
  • Marijuana dispensaries
  • Large retail, department, discount, or outlets stores, provided that the entrance/exit opens to the outdoors and not an indoor common hallway

Curbside pick-up and delivery

  • Continue or begin operating with curbside pick-up/delivery/drive-through service.

  • Follow cleaning guidance, including sanitization of high touch areas.

  • Restrict return policy to only items that can be properly sanitized prior to re-selling.

  • Provide guidance and encouragement on maintaining 6-foot distancing between employees.

  • Encourage employees to wear gloves and masks during customer interactions and other work activities. (Additional Guidance)

  • Encourage frequent breaks for employees to wash hands.

  • Conduct daily temperature checks and monitor symptoms in employees, logging all results. Refer symptomatic employees to the Colorado COVID Symptom Support tool. (Additional Guidance)

  • Best practice is to implement a temperature check station at the entrance to the business. If this is not feasible, employee will check for symptoms at home and report symptoms either electronically or on paper per the system created by the business.

  • Require employees to stay home when showing any symptoms of sickness.

  • Allow contactless signatures for deliveries.

  • Encourage virtual payments and minimize exchanges of debit/credit and identification cards except as required by law.

  • Post signage for employees and customers on good hygiene and other sanitation practices.

  • Provide a staging area outside for hands-free pick-up.

Operating guidelines

  • Maintain 6 feet of distancing between customers and employees.

  • Appoint one employee per shift to monitor staff and customers for adherence to safety measures.

  • Provide masks and gloves to employees.

  • Ensure ability to adequately clean and disinfect both backroom and retail spaces.

  • Install protective plexiglass screens at checkout counters.

  • Provide dedicated in-store visit hours for people at higher risk of severe illness from COVID-19, as possible.

  • Post signs at entrances notifying customers to STOP if they are sick and ask them not to enter the store.

  • Create signage encouraging people at higher risk of severe illness from COVID-19 to refrain from shopping outside of dedicated hours.

  • Restrict return policy to only items that can be properly sanitized prior to re-selling.

  • Conduct daily temperature checks and monitor symptoms in employees, logging all results. Refer symptomatic employees to the CDPHE Symptom Support tool. (Additional Guidance)

  • Require employees to stay home when showing any symptoms of sickness.

  • Increase the availability of hand sanitizer, wipes, and cleaning of frequently touched surfaces (including baskets/carts) for both employees and customers.

  • Encourage frequent breaks for employees to wash hands.

  • Make supplies available for customers to participate in disinfecting surfaces and touched objects.

  • Disallow sampling and customers access to bulk-bin options.

  • Apply floor decals in cashier and queuing areas to establish safe waiting distance. 

  • Close public seating areas.

  • Establish one-way traffic flow through aisles.

  • Continue contactless signatures for deliveries.

  • Continue to encourage virtual payments and minimize exchanges of debit/credit and identification cards except as required by law.

  • Post signage for employees and customers on good hygiene and other sanitation practices.